Shipping Policy

Shipping Origin

Orders are shipped from China using tracked air parcel services and other suitable cross-border shipping methods selected based on destination, package size, and service availability.

Shipping Destinations

Our primary market is the United States. Available destinations are shown at checkout.

Shipping Rates

Shipping charges, if applicable, will be displayed at checkout before payment. Any free-shipping threshold or promotional shipping offer will be clearly shown on the website or at checkout.

Order Processing

Allow 3 business days for order processing after payment has been successfully confirmed. Processing days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next available business day.

Estimated U.S. Delivery

Standard U.S. shipping is estimated to take 7-12 business days after dispatch. Allow approximately 10-15 business days in total: 3 business days for processing plus 7-12 business days in transit. Business days are Monday through Friday, excluding public holidays. These are estimates, not guaranteed arrival dates.

Possible Delays

Delivery estimates may be affected by customs clearance, public holidays, severe weather, high shipping volumes, carrier delays, or other transportation disruptions.

Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email with tracking information. Please allow some time for tracking information to update after shipment.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipment.

Customs, Duties, and Taxes

Customs duties, import taxes, or other destination charges may apply depending on the destination and shipping method. Any applicable charges displayed at checkout are separate from the product price and shipping charge. JIBRILOX does not guarantee that international shipments are duty-free unless explicitly stated at checkout.

Lost or Delayed Parcels

If tracking has not updated for an extended period or your package appears lost, contact us with your order number. We will review the shipment status with the carrier and assist with an appropriate solution where possible.