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Replacement Parts Request
At JIBRILOX, we understand that certain products may require replacement parts due to missing components, shipping damage, or eligible product issues. This Replacement Parts Policy explains when replacement parts may be provided and how customers can request assistance.
1. Eligibility for Replacement Parts
Replacement parts may be available in the following situations:
● A part was missing from the original package upon delivery
● A part was damaged during shipping
● A part has a manufacturing defect covered under our limited warranty
● A part requires replacement as part of an approved after-sales support solution
Replacement parts are subject to availability and may not be offered for all products or all product components.
2. How to Request Replacement Parts
To request replacement parts, please contact our customer support team at yuri1760373969@gmail.com and provide the following information:
● Full name
● Order number
● Date of purchase
● Product name or model, if applicable
● A description of the missing, defective, or damaged part
● Clear photos or videos showing the issue, if applicable
Providing complete and accurate information will help us review your request more efficiently.
3. Review and Processing
Once we receive your request, our team will review the submitted information and determine whether replacement parts can be provided. We will generally respond within 2 business days.
If your request is approved, replacement parts will be shipped within a reasonable timeframe based on part availability and shipping conditions.
4. Shipping for Replacement Parts
In cases where the issue is covered under our warranty or is the result of an error on our part, replacement parts will generally be provided at no additional cost.
If the request falls outside our warranty coverage but we are still able to assist, replacement parts may be offered at the customer’s expense, including applicable shipping charges.
5. Availability and Substitutions
Replacement parts are subject to inventory availability. If an identical part is no longer available, JIBRILOX may offer a compatible substitute part, an alternative solution, or partial or full product replacement where appropriate.
6. Limitation
The provision of replacement parts does not extend, renew, or restart the original warranty period, except where required by applicable law.
7. Contact Us
Email: yuri1760373969@gmail.com
Guarantee & Sales Support
Warranty & Support
At JIBRILOX, customer satisfaction is very important to us. We stand behind the quality of our products and are committed to providing dependable after-sales support.
Support Coverage
Support may be available for manufacturing defects in materials or workmanship, missing parts or components, and items damaged during transit. Each request is reviewed individually based on the product, order details, submitted evidence, and applicable law.
Support does not cover normal wear and tear, misuse, neglect, improper assembly, unauthorized modifications, or accidental damage occurring after delivery.
After-Sales Support
Depending on the situation, we may offer replacement parts, full or partial product replacement, troubleshooting assistance, assembly guidance, or product care recommendations.
How to Submit a Support Request
Please contact us at yuri1760373969@gmail.com and include your full name, order number, date of purchase, a brief description of the issue, and clear photos or videos where applicable.
Response Time
Our customer support team will review your request and respond within 2 business days.
Resolution Options
After reviewing your request, we may ship replacement parts, reship the affected item, replace part or all of the product, provide troubleshooting instructions, or offer another reasonable solution.
Conditions and Limitations
This policy applies only to products purchased directly from JIBRILOX or from authorized sales channels. We may request proof of purchase before approving a support request. Nothing in this policy limits rights that cannot be excluded under applicable law.
Shipping-Related Assistance
Please report visible shipping damage, missing items, or an incorrect product as soon as possible after delivery. We recommend reporting shipping-related issues within 7 days of receipt.
Contact Us
Email: yuri1760373969@gmail.com
Frequently Asked Questions
How long does shipping take?
Allow 3 business days for processing and 7-12 business days in transit to the United States, approximately 10-15 business days in total. Business days are Monday through Friday, excluding public holidays. These are estimates and may be affected by customs, weather, high shipping volumes, or carrier delays.
How can I track my order?
Once your order has shipped, we will send you a shipping confirmation email with tracking information. Please allow some time for tracking updates to appear after dispatch.
Will I receive assembly instructions?
Yes. Assembly instructions are included with each building set unless otherwise stated on the product page.
What should I do if my set is missing a piece?
Please contact us at yuri1760373969@gmail.com with your order number, product name, and a photo or marked image showing the missing part in the instruction manual. Once confirmed, we will arrange an appropriate replacement solution whenever possible.
What if my product arrives damaged?
Please contact us as soon as possible with your order number and clear photos or videos of the damaged product and packaging. Our support team will review the issue and provide an appropriate solution, which may include replacement parts, a replacement product, or a refund.
What payment methods do you accept?
We accept PayPal and major credit cards where available. The payment methods available to you will be displayed securely at checkout.
Can I send a JIBRILOX set as a gift?
Yes. JIBRILOX building sets can be a fun choice for birthdays, holidays, special occasions, or anyone who enjoys creative projects and display pieces.
What age are JIBRILOX building sets suitable for?
Recommended ages vary by product, difficulty, and piece count. Please check the age guidance shown on each product page. Products containing small parts are not suitable for very young children.
Are the finished models suitable for display?
Yes. Many JIBRILOX sets are designed to be enjoyable to build and visually appealing enough to display on desks, shelves, bedrooms, offices, or other spaces.
Can I return my order?
You may request a return within 30 days after delivery. Eligible returns must be sent by mail after we authorize the return. JIBRILOX pays all return shipping costs and provides a prepaid shipping label electronically for you to download and print. Contact us with your order number and reason for the request before sending anything back. See our Refund Policy for eligibility and refund processing details.