Refund policy

30-Day Returns and Refunds

You may request a return within 30 days after receiving your item. Eligible items must be returned by mail for inspection before a refund is approved. Contact us within the 30-day window to obtain return authorization and shipping instructions.

Refund Eligibility

For a standard change-of-mind refund, the item must be unused, unassembled, in the same condition in which it was received, and in its original packaging. Proof of purchase may be required. We may ask for photos or videos to review the request. These conditions do not prevent you from reporting an item that arrived damaged, defective, incorrect, or with missing parts.

How to Request a Refund

Contact us at yuri1760373969@gmail.com with your order number and the reason for your request. Please provide photos or videos of the item and packaging when relevant. We will review your request and notify you of the outcome. Do not mail your return until we have confirmed the return instructions and shipping arrangements.

Return Shipping and Address

JIBRILOX pays all return shipping costs for eligible authorized returns, including change-of-mind returns and damaged, defective, or incorrect items. We will provide a prepaid return shipping label electronically for you to download and print. No return shipping fee or restocking fee is charged to the customer. Please contact us before shipping so we can confirm the recipient details and how we will cover the return shipping cost. Return address: Unit 5, Area A, 3rd Floor, No. 2 Rongye 3rd Road, Xinjiao Community, Daliang Subdistrict, Shunde District, Foshan, Guangdong, China.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos or videos of the product and packaging. We will review the issue and provide an appropriate refund or replacement arrangement. For a refund, follow our authorized mail-return instructions. JIBRILOX covers the return shipping cost.

Missing Parts

If your building set is missing pieces, please send your order number, product name, and a photo or marked image showing the missing part in the instruction manual. Once confirmed, we will arrange an appropriate replacement solution whenever possible. You do not need to send the set back.

Exceptions

Customized or personalized products, gift cards, and items specifically marked as final sale may not be eligible for standard change-of-mind refunds. Final-sale exclusions do not apply where a remedy is required by applicable law or an item arrives defective, damaged, or incorrect. Please contact us if you are unsure whether your item is eligible.

Exchanges

For an eligible change-of-mind request, contact us for refund approval before placing a separate order for a different item. For damage, defects, an incorrect item, or missing parts, contact us first so we can review the appropriate solution.

Refund Processing

After we receive and inspect your return, we will notify you whether your refund is approved. Approved refunds will be issued to your original payment method within 10 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the refund.